Refund policy
At Prints by Nikki, each item is made to order just for you. Please read our policy carefully before purchasing.
Our Quality Guarantee
We will happily offer a replacement or refund if your item:
• Arrives damaged
• Is defective
• Is misprinted
• Is incorrect due to a production error
This applies to all customers.
Please contact us within 7 days of delivery at hello@printsbynikki.com with your order number, a description of the issue, and clear photographs.
UK Customers — Your Legal Rights
Under the UK Consumer Contracts Regulations, UK customers generally have the right to cancel their online order within 14 days of receiving it, without giving a reason.
To exercise this right, email hello@printsbynikki.com within 14 days of receiving your order. We will provide you with return instructions.
Once you have told us that you wish to cancel, you must return the item within 14 days
Items should be returned in their original condition. Customers may inspect or try on an item as they would in a shop. but we may make a deduction from the refund if the item has been used or handled beyond what is necessary to inspect it.
For change-of-mind returns, including where you selected the wrong size. return shipping costs are the customer's responsibility. We recommend using a tracked postal service and keeping proof of postage.
Once we receive the returned item, we aim to process your refund within 5 working days. Refunds will always be processed within the timescales required by UK consumer law.
Your statutory rights in relation to faulty, damaged, misdescribed or incorrectly supplied goods are not effected by this policy.
US Customers — Returns
We want you to be happy with your purchase. US customers may request a return within 14 days of receiving their order.
To request a return, email hello@printsbynikki.com within 14 days of receiving your order. We will provide you with return instructions.
Items must be returned in their original condition, unworn and unwashed, using a tracked postal service.
For change-of-mind returns, including where you selected the wrong size. return shipping costs are the customer's responsibility. We recommend using a tracked postal service and keeping proof of postage.
Once we receive and inspect the returned item, your refund will be processed to your original payment method.
If your item arrives damaged, defective, misprinted or incorrect due to a production error, please contact us within 7 days of delivery with your order number, a description of the issue and clear photographs. We will arrange a replacement or refund as appropriate.
Exchanges
We do not offer direct exchanges. If you would like a different size or item, please follow the applicable return process above and place a new order for the item you would like.